FAQ

Working from home?

We understand many of our customers are working from home rather than the office. If you're a current PPT Productivity customer and need an extra activation on your Power Tools license in order to work from a personal computer, we're happy to help you out. Please contact us and we'll take care of it. 

I have a new computer, how do I activate PPT Productivity?

To activate on your new computer, simply install the latest version from https://pptproductivity.com/install (same link can be found on the home page as well) and then after installing activate with the same email address or license key as you previously used to register.

Are Licenses transferable to another computer?

Yes. Licenses are sold on a per user basis so if a user changes computers, the software will work on the new computer. 

If you want to change the user of a license, you will first need to deactivate the original user.  

How can I deactivate a user?

If a user on your license key no longer requires the software (for example if they have left the company or moved to another team), you can deactivate that user in order to activate their 'seat' on the license key for another user. Simply login to your account and click on the 'Activations' link to reveal a list of all activations on the license key. Find the windows username associated with previous user and click on the 'Deactivate' button. 

It can take up to 24 hours to be deactivated from the users computer.  However the seat on the license key will be free to use again immediately for the new user. 

Where can I find more help on how each feature works?

The PPT Productivity PowerPoint add-in provides access to an extensive help document that shows you the capability of each feature. If you have already downloaded the trial or purchased a license, navigate to the PPT Productivity Ribbon in PowerPoint. From the Help menu on the top right of the PPT Productivity Ribbon, select the 'Help' button to access our comprehensive user guide.  You can also view feature summaries and short overview videos for each feature on our website. 

When you sign up for an individual free trial or purchase a license, a series of 'Essentials' training emails are typically sent out to you over the first few weeks.  However if you selected to unsubscribe from marketing communications or if your company's email system auto unsubscribes, you will not automatically receive the training emails. 

If you have an individual license but have not received the training emails and but would like to, please contact us.  If you are a user on a team or enterprise license, you do not automatically receive the training emails as your email address is not separately captured.  However if you would like to sign up for the 'Essentials' training emails, please create an account on our Website to subscribe to the mailing list.

What is included in the free trial?

The free trial is for PPT Productivity Power Tools for PowerPoint - our premium product, which contains the full set of features.  PPT Productivity's free trial is available to anyone wanting to try the software before purchasing. We do not require credit card details to access the trial.  We want to earn your trust and show you how valuable our tools are. We also believe you will love the time saving features once you start using them! Download and install your free trial today.  

How do I request a free online demonstration of your product?

We want to make sure you are getting the most out of your PPT Productivity toolset, so we are happy to offer free personal online demonstrations with one of our experts. Simply book a time that works for you or your team.  We typically run the free demonstrations via Zoom, but we can use alternate platforms if needed.

How do I submit suggestions for new functions?

At PPT Productivity, we love user feedback. One of our advantages is that we are very responsive to our users. In fact, many of our current functions are a result of a user starting an email with: 'Wouldn't it be great if ...'. If you have an idea for a new feature, just contact us with your request

Can I purchase a license for a single seat?

Yes! You can purchase individual / single licenses as well as team and enterprise licenses of PPT Productivity PowerPoint plugin. There are no minimum purchase restrictions on any of our products.  You can purchase licensing for up to 20 seats via our website.  For enterprise or large teams please contact our friendly team who will provide a quote and support you with any business case or similar inputs you need to help get through the procurement process.

We also offer flexibility via our pro-rata seat purchasing option.  If you purchase a license for one or more seats and then want to add more seats over time, our portal enables you to add seats during the year for a pro-rated amount (e.g. if you add one new seat half way through your license, we can add a new seat to the existing key and you will pay only for the 6 months remaining for the extra seat).  And if you have a team member leave, you have access on our portal to review team activations /deactivate seats who no longer require the software and allocate their ‘seat’ to another team member!   

If you haven’t already done so – you can download a free 30 day trial version of PPT Productivity Power Tools from our homepage.  Head over to our pricing page to purchase online or contact us for more details.

Is there a discount for multiple license purchases?

Yes, PPT Productivity offers bulk discounts for more than 10 licenses and/ or purchases for more than one year. Amounts are calculated immediately with quantity and time discounts shown on the purchase page. If you're ready to purchase, start by selecting your Product

Do you offer non-profit discounts?

PPT Productivity PowerPoint addon saves you hours of time, so NFPs can spend more time helping the community. 

Registered non-profit charities save an additional 15% on your PPT Productivity subscription. That's on top of any other discounts, which means you can more than double your discount with a large team of users or a multi-year subscription.

This offer is only available to registered non-profit organizations. After signup on the free trial, please contact us with your proof of status and charity number to receive the discount.

Are licenses perpetual or subscription?

PPT Productivity PowerPoint add-in licenses are sold on a subscription basis per user/ machine for either 1, 2 or 3 year duration. We offer discounts for Multi year licenses. There is no minimum license order - we service all customers, whether you are seeking 1 or 10,000 licenses and if purchasing direct or via a reseller. 

Please visit our Pricing page to get a quote. 

How do I request a quote for multiple licenses?

Go to the pricing page and select the product you wish to purchase. Login to your account (or create a new login), then select the license period you require and add the number of licenses needed to the cart. As you change each value, the page will update with the new total in your requested currency. Print or save this page to use as a quote or for your purchase order system at any time.

If you are seeking to purchase team or enterprise licensing for more than 20 users, please contact us and we can provide a quote.  

Why are there minor price changes?

Our prices are fixed in USD, and we offer sales in other currencies by keeping a floating exchange rate.  The exchange rates are updated weekly.  As a result, prices in each currencies may fluctuate slightly depending on exchange rate.

Is PPT Productivity PowerPoint addin compatible with Mac?

Currently PPT Productivity PowerPoint addin is not Mac compatible.  We are working on PowerPoint Mac addin, so if you're keen to get your name on the beta list for the Mac version, please contact us. Also let us know which features you would most like to see included and we will see what we can do! 

In the meanwhile, Mac users can use PPT Productivity by installing Windows and Office onto their machines using Bootcamp, or through a Virtual Machine. Our team have tested and can highly recommend Parallels for Desktop, a virtual machine solution for Macs which lets you run a virtual PC on your Mac.   We have found the user experience of both Parallels in general and using PPT Productivity on Parallels is great.  The speed performance is excellent (no lag and super easy to switch between Mac and PC applications) and you can get all your favorite features on the Mac including PPT Productivity custom PowerPoint shortcut keys.  

We've written a step by step guide to installing PPT Productivity on a Mac using Parallels Desktop solution on our blog.

Does PPT Productivity addin work with Mekko?

Yes, PPT Productivity PowerPoint addin software has been designed to be compatible with Mekko because we know many of our Bain consulting alumni customers choose to use both PPT Productivity for the formatting, alignment and review features along with mekko for marimekko charts in particular. Also, due to popular demand, PPT Productivity is working to deliver additional charting features. To be added to the free beta list for these features, please contact us and ask to be added to the notifications list.  Note that PPT Productivity has some features we specifically created with Bain alumni in mind.

Does PPT Productivity work with Thinkcell for PowerPoint?

Yes, PPT Productivity PowerPoint addin software has been designed to be compatible with think-cell as we know many of our customers choose to use both PPT Productivity for the formatting, alignment and review features along with thinkcell for excel integration for charts and chart formatting. 

Does PPT Productivity work on both 32-bit and 64-bit Office?

Yes, it can be used on both. Our installer automatically determines your current version and installed the right files for your Office environment.

If you are unsure as to whether you are running Office 32 or 64 bit:

1. Click the File tab
2. Select Account
3. Click the About PowerPoint button
   
4. The version number is listed at the top of the About dialog. 
   
   It shows whether you are using the 32- or 64-bit version of Office:
   

Do you have a version of PPT Productivity add-in for Google Slides?

The PPT Productivity PowerPoint add-in team are working on a new Google Slides add-on.  If you're keen to get your name on the beta list for the Google slides productivity add-on when available, please contact us.  Also let us know which features you would most like to see included and we will see what we can do! 

What are the technical requirements for PPT Productivity?

PPT Productivity PowerPoint add-in has been tested for Office 2007, 2010, 2013, 2016 and 365 for Windows 7, 8 and 10. Unfortunately, It is not compatible with Office 2003 for Windows (note that if you're still running Office 2003, we recommend that you upgrade!). For users on Office 365, you will need to desktop version of Office rather than the cloud-only version (to work out which version you are on - if you can open PowerPoint in the app on your machine, you have the desktop version. If you only have access to PowerPoint via an internet browser, then you have the cloud version).

PPT Productivity does not yet have a Mac compatible version, however you can use it on a Mac if you have installed a Windows partition and use Office for Windows, or if you use a virtual machine solution such as Parallels desktop for Mac (find out more about that here). Our software does not typically require admin rights to install so most customers can download and install the software themselves. However users in some large organizations with more restrictive IT environments may require the assistance of their IT team.

How do software upgrades work?

When you purchase a PPT Productivity PowerPoint add-in license, you are purchasing the software with all future updates for the duration of the license (most customers purchase 12 month licenses but we also have 2 and 3 year license options). There is no additional charge when we release updates for the product you have purchased while you have an active license. We are always working on new features, and when new versions come out, your software will automatically prompt you to update. Software updates are simple 'one-click' process.

If you have purchased the wrong PPT Productivity product (for example if you purchased Plus tools but want to upgrade to Power Tools), please contact us. We can issue you an invoice for the price difference and upgrade your license.

Where can I get support?

Support for all PPT Productivity PowerPoint addin products (including free trials) is primarily via email, with live demonstrations, training and technical support via Zoom or Teams for screensharing. 

Our CTO is also available to talk to your IT Department should you wish to understand how our software can be configured and deployed centrally. If your question is not answered in our FAQ's simply contact us and we will be happy to assist you with your specific inquiry.

Are Licenses transferable to another computer?

Yes. Licenses are sold on a per user basis so if a user changes computers, the software will work on the new computer. 

If you want to change the user of a license, you will first need to deactivate the original user.  

How will my software be delivered?

Download a free trial and you can start using all features straight away. For IT departments, we have alternate versions that allow you to install for All Users on a computer using remote deployment software. Please contact us and we will provide assistance directly via our CTO.

Can I share my license key?

License keys are sold on a per user-machine basis, and are only intended to be shared where you have purchased multiple licenses. Our verification software will only unlock one set of tools per verification key. If you need to transfer your license to another user or another machine, contact us and we can help you out. 

Why are some buttons not enabled?

When using PPT Productivity, the buttons are enabled when they are valid for the current selection (i.e. text, shape or slide). In other words, buttons that change text only work when text is selected. This prevents issues from a user trying to use buttons that are not valid for the current selection. 

What do I need to do when there are updates?

Your licence entitles you to the most up to date version of PPT Productivity, so you'll always have access to our new features that we are constantly developing. The software will automatically check for any new versions and let you know. You can also check for upgrades from the "Help" drop down box in your PPT Productivity ribbon. The upgrade mechanism will then manage any upgrades required. You don't need to do anything else!

Can I downgrade a license?

Yes, though we would be sad to know you aren't finding our full suite of tools useful.  To downgrade, just let us know and we will help you out.

Amazon workspaces setup for those without Windows

If you can't install PPT Productivity on your Windows desktop, you can still test an use our product using an Amazon Workspace (a virtual machine in the cloud).

This software give access to a demonstration Windows desktop, but from an iPad, Android tablet, Mac, or another Windows desktop. Just follow these steps:
1. Go to https://clients.amazonworkspaces.com/ to download the software.
2. Run the Amazon Workspaces installer to add the virtual desktop software for your machine (requires Admin permissions on Windows).
3. Start the Amazon Workspace software.
4. Email us at [email protected] (if you haven't already) to receive our demonstration workstation's login credentials.
5. Enter the registration code, username and password as provided to you and start running PowerPoint with PPT Productivity.

Is PPT Productivity PowerPoint add-in safe to download?

Yes, PPT Productivity PowerPoint add-in is safe to download. PPT Productivity is not a .ppam. 

There has been some concern raised recently regarding PowerPoint macros or PowerPoint .ppam files being used for malicious purposes.   PPAM files are a more rudimentary type of add-in for PowerPoint and many organizations have blocked .ppam files due to this security risk.  

PPT Productivity is a COM Add-in and it installs via a DDL, not a PPAM PowerPoint file.  Further - to ensure you download and install the correct file, the installation program is 'digitally shrink-wrapped' using a signature. Before your computer downloads a file, it first checks the file hasn't been tampered with since it was originally uploaded.  It does this by checking that the file has been signed by a trusted third-party. PPT Productivity uses a signature to ensure the installation program you run is the one intended for you by the software developer.

For more information on the technical and security details, please refer to our PPT Productivity Technology Overview.  You can also contact us and book a time to speak with one of our Technical team if you would like further information about PPT Productivity's security features.

What is your Privacy Policy?

PPT Productivity is serious about the privacy of the information you share with us. Privacy includes, but is not limited to the following:
- Your personal details will not be shared with any external party. Ever.
- All information is stored securely; all site passwords are encrypted before storing.
- No payment information is stored on this site as all processing is performed and managed externally by Stripe.
- You can use your account settings to opt in/out of emails or product notifications.

PPT Productivity is a client side COM add-in, we don't host anything in the cloud, nor store any of your files. You can download and run the add-in, and once installed it works without the need of an internet connection.  Your personal Slide Library gallery files are stored on your computer or on a cloud location of your choosing.  The add-in facilitates the creation of the file and stores it on your computer.  If you choose to relocate the file, the PPT Productivity add-in can then be pointed to the file to access it.  PPT Productivity does not access nor keep copies of your slides or work.

If you would like to know more, please contact us

What security does the PPT Productivity website have?

We understand security is important. Our software has been deployed in many high security organizations including banks, financial institutions, management consulting companies, private equity, pension funds, sovereign wealth funds and governments.  There are many security mechanisms built into PPT Productivity.  Key mechanisms include:

1. Secure Payment Processing: All payments are processed by Stripe using their highly secure credit card processing features, so no payment details are held by us. That way, you can be sure that your details will not be compromised when paying for goods from this website.

2. Digital Shrink Wrapping: To ensure you download and install the correct file, the installation program is 'digitally shrink-wrapped' using a signature. Before your computer downloads a file, it first must check that file hasn't been tampered with since it was originally uploaded, and it does that by checking it's been signed by a trusted third-party. PPT Productivity uses a signature to ensure the installation program you run is the one intended for you by the software developer.

3. Encrypted Communications: All communications are encrypted, and data communication to your computer are secured via https connection.